Business Evaluations

The core of every business is customer interaction. Whether you have a new start-up or an established enterprise, your customer service defines who you are. Kusic and Kusic offers professional evaluation services to enhance the performance of your specific business.

Our customized service, which includes covert video, is offered by licensed private investigators that are trained in all levels of observation and interaction.

Some of the things our investigators look for but are not limited to:

• how long it takes for the investigator to be greeted
• the friendliness of the interaction
• how well the employee completed the sale or service
• the overall speed of service
• whether the employee invited the investigator to return to the establishment
• the employee’s compliance with service and appearance standards
• the cleanliness and presentation of the establishment